Harbor Companion Care (“we,” “us,” or “our”) operates the website https://harborcompanion.com/ (the “Website”). We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, submit inquiries, book appointments, or otherwise interact with us.

By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.

1. Information We Collect

We collect information you provide directly to us and information collected automatically.

Information You Provide:

• Contact and Inquiry Information: When you fill out our contact form, appointment booking form, or send us a message via /contact-us/, we may collect your name, email address, phone number, physical address, details about your care needs (e.g., type of service requested, preferred dates/times, information about the senior or family member needing care), and any other information you voluntarily include in your message.
• Care Assessment Details: Information shared during the initial assessment process, such as health-related preferences, daily living assistance needs, or family contact details (note: we do not collect detailed medical records via the Website).
• Care Provider Applications: If you visit the “Become a Care Provider” section, we may collect your name, contact information, professional background, certifications, availability, and any supporting documents you submit.

Information Collected Automatically:

• Usage and Device Information: When you visit the Website, we or our third-party service providers may automatically collect information such as your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and clickstream data.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site usage, remember your preferences, and for basic analytics. You can manage cookie preferences through your browser settings.

We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide information about our home care services (companion care, elder care, nursing care).
• To process and schedule appointments or assessments you request through our booking calendar or contact forms.
• To match clients with suitable independent contractor caregivers based on needs and preferences.
• To communicate with you about services, updates, or follow-ups (e.g., family updates on care).
• To improve our Website, services, and user experience through analytics.
• To comply with legal obligations, prevent fraud, and enforce our terms.
• For any other purpose with your consent or as permitted by law.

3. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• With Care Providers: We may share relevant contact and care-need details with independent contractor caregivers or partners to facilitate service delivery (only with your permission where required).
• Service Providers: With trusted third-party vendors who assist us with Website hosting, analytics, email communication, or booking tools (these providers are contractually obligated to protect your data).
• Legal Requirements: If required by law, court order, or government request, or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not share sensitive health-related information beyond what is necessary for service coordination unless you explicitly authorize it.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

• Accessing, correcting, or deleting your data.
• Opting out of certain communications (e.g., marketing emails—we provide unsubscribe links).
• Withdrawing consent where applicable.
• Objecting to or restricting certain processing.

To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe as required by applicable law.

You can also manage cookies through your browser settings. Note that disabling cookies may affect certain Website functionality.

6. Third-Party Links

Our Website may contain links to third-party sites (e.g., for scheduling tools or partner resources). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize it.

8. International Users

Our Website is hosted in the United States and primarily serves users in the U.S. (including Pennsylvania and surrounding areas). If you access the Website from outside the U.S., your information may be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Harbor Companion Care
Email: [email protected] 
Phone: (412) 838-3200
Address: Pittsburgh, PA
Website: https://harborcompanion.com/contact-us/